CREATE SUPPORT REQUEST
At Keto4X, we pride ourselves in providing the highest level of customer support possible. We feel it is a major differentiating factor between us and some of our competitors.
Our technical support team is available:
7 days a week, 9 AM – 5 PM (PST)
It is very important to us that you are able to get your questions answered quickly and smoothly,
so we strive to answer your questions within 24 business hours.
Following these guidelines will help us get you the best answer as quickly as possible:
Try to be as precise and detailed as possible in your problem description. The more detailed and accurate you are initially, the easier and faster it will be for the support team to help identify what the issue might be. For example, a ticket stating “My checkout page does not work” is too broad and does not provide enough useful information.
- If you can, supply us with a video or image of the issue (we have become fans of Loom – a free screen recording tool).
- Can you replicate the issue? If your issue is related to a customer having an issue, can you also replicate the issue?
- Is this the first time you have observed this issue or has it been a recurring one?
- If you receive a system error message, please let us know what does the error message state or take a screenshot of it.
How to create a support ticket?
- To create a support ticket, simply email firstname.lastname@example.org
- Include as much detail as possible with screenshots or video.
- A support representative will get back to you within 24 hours.